Items may be returned for an exchange or store credit only, provided that the customer has notified us of their intent to return within 3 days of initially receiving the item (no exceptions). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase. All orders cancelled prior to Calais shipping the order are subject to a 20% service and processing fee. Calais is not responsible for any delays due to the shipping service, customs or manufacturer's delays.
Final sale applies to all swimwear/shoes/lingerie and returns will not be permitted.
How do I return an item?
Always email us prior to returning an item (notice must be given to us within 3 days of initially receiving the item. Once approved, we will provide you with the appropriate shipping address.
